Effective Telephone Collections
Stay in control over your debtors and avoid late payments. Our Effective Telephone Collections course will enable individuals to actively engage over the phone and negotiate effectively to gather payment of outstanding debtors.
This is a highly motivational course that will pay immediate dividends for your staff. Time will be spent looking at our attitudes to debt, interpersonal skills and developing an assertive but customer friendly attitude. Discover and learn best practice and procedures for areas including which records to keep, and how to deal with difficult customers and overcome objections.
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Course Title: Effective Telephone Collections