Time: Tuesday 24th July

Location: 12pm Online

Debt collectors spend countless hours trying to contact borrowers to reclaim their overdue payments. After finally getting a hold of a debtor, they need to work adeptly to collect efficiently – managing countless regulatory procedures to remain both compliant and profitable.

This 60-minute live webinar will review lessons from 100,000 collection calls – identifying common challenges and insights about how to collectors can step-change their efficiency.

The webinar will also examine the common pitfalls like getting a hold of a debtor, dealing with excuses and delays, and effectively receiving payments that encompass the debt collection industry. It will also provide concrete solutions that maximise each and every contact point to build relationships, rapport and the opportunity to collect payments. Moreover, the session will touch upon new, simple, and compliant techniques collectors are using to overcome these pressing obstacles.

What Viewers will learn

Techniques for effective debt collection calls and how to maximise each contact. You’ll see the best practices for:

  • How to use digital tools to engage debtors towards productive conversations
  • Exchanging proof of documentation, income statements, invoices & ID
  • Instantly completing payment forms & ensure them with digital signatures
  • Process payments and collect debt on the spot with secure methods

Hosted by Zviki Ben Ishay
Zviki is an expert in contact center management technologies for the financial service industry. Having previously worked at NICE and Cisco (exbee), he founded Lightico and works with collectors to optimise collections while agents are speaking with their debtors.

Time: Thursday 13th September

Location: Crowne Plaza, Stratford-upon-Avon

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed the full programme for this year’s UK Credit and Collections Conference (UKCCC), including a keynote address by Romana Pearson, Head of Consumer Credit at the Financial Conduct Authority (FCA).

The conference is divided into morning and afternoon plenary sessions, including a panel debate on the pros and cons of Fintech, and a discussion on how to resolve the issue of mounting consumer debt. Between the plenaries, delegates will have a choice of five breakout streams, including two streams devoted to Technology and Innovation, as well as Compliance & HR and International Relations. Although 25 May has passed, and GDPR is now in force, as an industry, there is still a lot of work to do. Delegates will also have the chance to attend a number of dedicated GDPR workshops delivered by Toni Vitale of Winckworth Sherwood, focusing on the regulator’s current and future priorities, fines, and some of the challenges with compliance, all to help reassure businesses that they are still on the right track.

Within the Technology and Innovation streams specifically, experts will discuss such issues as Payment Initiation Services (PIS), the role of Artificial Intelligence and machine learning, and how Open Banking applies to businesses large and small. The much-heralded Senior Managers and Certification Regime (SMCR) will be a particular focus within the Compliance stream, whereas the International Relations stream will explore the practical impact of Brexit on collections and provide an update on the new FENCA Code of Conduct.

The GDPR stream will be split into three workshops: the first looking at the current and future priorities of the Information Commissioner’s Office (ICO); the second exploring the challenges of regulation compliance; and the third outlining future Privacy and Electronic Communications Regulations (PECR).

As well as the conference programme, this year’s event will play host to the 2018 Credit and Collections Technology Awards to recognise excellence and innovation in the UK credit and collections industry. It also reflects the Association’s growing recognition of technology as being vital to the future success of businesses in the sector. Entries for the awards are now open.

The CSA’s 2018 UKCCC will take place on Thursday 13 September at the newly-refurbished four-star Crowne Plaza in Stratford-upon-Avon. Prices have been held from 2017, with various ticket options available, full details can be found at www.ukccc.csa-uk.com. Contact CSA’s Head of Sales, Mark Buckley, for further details on 0191 217 3073 or email sales@csa-uk.com.

Time: Thursday 13th September

Location: Crowne Plaza, Stratford-upon-Avon

Winners will be announced at Credit Services Association Gala Dinner.

The Credit & Collections Technology Awards were launched in 2017 with the aim to reward technological innovation within the industry. The Awards highlight the success of companies and individuals who have lead the way in enhancing credit and collections technology.

For software providers, the Awards is a valuable recognition of company’s products and services. For credit and collections companies the awards is an opportunity to view future innovation, assess solutions, focus on customer experience and examine whether specific technology can enhance industry best practice.

The Awards provide a focus on technology at a time when credit and collections companies face business pressure in the form continued regulatory scrutiny. The Awards examine different types of technology solutions which are helping companies enhance business strategy. Technology can help enhance reputation, strengthen performance, enable growth and create trust to enable better processes.