Effective Telephone Collections

Name of course: Effective Telephone Collections
Course start date: 05/06/19
Course end date: 05/06/19
Venue detail for course: Graydon UK Harrow Office
Brief summary of course:

Stay in control over your debtors and avoid late payments. Our Effective Telephone Collections course will enable individuals to actively engage over the phone and negotiate effectively to gather payment of outstanding debtors.

This is a highly motivational course that will pay immediate dividends for your staff. Time will be spent looking at our attitudes to debt, interpersonal skills and developing an assertive but customer friendly attitude. Discover and learn best practice and procedures for areas including which records to keep, and how to deal with difficult customers and overcome objections.

Costs: Regular price: £485.00 + VAT
Early-bird price*: £436.50 + VAT
Multiple registration discount of 12% is available on additional registrations.
*Early bird price is available for all bookings made 3 weeks prior to the event.
Phone Number: 0208 515 1400
Background to course provider: https://www.graydon.co.uk/about-graydon

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Course Title: Effective Telephone Collections